How to Fix Microsoft Teams Crashing on Windows 11 and 10?

Microsoft Teams is a popular communication and collaboration platform that is used by millions of people around the world. However, like any other software, Microsoft Teams can sometimes crash. If you are experiencing Microsoft Teams crashes on your Windows 11 or 10 device, there are a few things that you can do to try to fix the problem.

1. Restart Microsoft Teams and your computer

The first thing that you should try is to restart Microsoft Teams and your computer. This can often fix minor problems that are causing Microsoft Teams to crash.

2. Check for updates

Make sure that you are running the latest version of Microsoft Teams. Microsoft regularly releases updates to fix bugs and improve performance. To check for updates, open Microsoft Teams and go to Settings > Help & support > About Teams. If there is an update available, click the Update Now button.

3. Clear the Microsoft Teams cache

The Microsoft Teams cache can sometimes become corrupted and cause the app to crash. To clear the Microsoft Teams cache, follow these steps:

1. Close Microsoft Teams.
2. Press the Windows key + R to open the Run dialog box.
3. Type %appdata%\Microsoft\Teams and press Enter.
4. Delete all of the files and folders in the Teams folder.
5. Restart Microsoft Teams.

4. Repair Microsoft Teams

If clearing the cache does not fix the problem, you can try to repair Microsoft Teams. To repair Microsoft Teams, follow these steps:

1. Press Windows key + X and select Apps & features.
2. Find Microsoft Teams in the list of apps and click the three dots next to it.
3. Select Advanced options.
4. In the Reset section, click Repair.
5. Click Repair again to confirm.

5. Reinstall Microsoft Teams

If repairing Microsoft Teams does not fix the problem, you can try to reinstall Microsoft Teams. To reinstall Microsoft Teams, follow these steps:

1. Press the Windows key + X and select Apps & features.
2. Find Microsoft Teams in the list of apps and click the three dots next to it.
3. Select Uninstall.
4. Click Uninstall again to confirm.
5. Download the latest version of Microsoft Teams from the Microsoft website and install it.

6. Disable hardware acceleration

Hardware acceleration can sometimes cause Microsoft Teams to crash. To disable hardware acceleration, follow these steps:

1. Open Microsoft Teams and go to Settings > General.
2. Clear the Use hardware acceleration when available checkbox.
3. Restart Microsoft Teams.

7. Run the Microsoft Teams troubleshooter

Microsoft provides a troubleshooter that can help to fix problems with Microsoft Teams. To run the Microsoft Teams troubleshooter, follow these steps:

1. Press the Windows key + I to open the Settings app.
2. Go to System > Troubleshoot.
3. Click Other troubleshooters.
4. Scroll down and click Run next to Microsoft Teams.
5. Follow the instructions in the troubleshooter to fix the problem.

8. Update your graphics drivers

Outdated or corrupted graphics drivers can sometimes cause Microsoft Teams to crash. To update your graphics drivers, follow these steps:

1. Press the Windows key + R to open the Run dialog box.
2. Type devmgmt.msc and press Enter.
3. Expand the Display adapters category.
4. Right-click on your graphics card and select Update driver.
5. Select Search automatically for drivers.
6. Follow the instructions to update your graphics drivers.

9. Check your system requirements

Make sure that your computer meets the system requirements for Microsoft Teams. The system requirements for Microsoft Teams can be found on the Microsoft website.

10. Contact Microsoft support

If you have tried all of the above steps and Microsoft Teams is still crashing, you can contact Microsoft support for assistance.

Additional tips

Here are a few additional tips to help you prevent Microsoft Teams crashes:

• Keep your Windows operating system up to date.
• Keep your Microsoft Teams app up to date.
• Close any other apps that you are not using when you are using Microsoft Teams.
• Avoid using Microsoft Teams on a public Wi-Fi network.
• Use a wired connection instead of a Wi-Fi connection if possible.

If you are still experiencing Microsoft Teams crashes after following all of the above tips, you may need to contact Microsoft support for assistance.